There is no shortage of confusion and often frustration for US wineries in their dealings with the Alcohol & Tobacco Tax & Trade Bureau, the TTB. As part of my business I hear about it quite often and at times am directly affected by it myself.

The TTB is taking strides to improve on areas on significant confusion to those that it regulates and a first step towards doing that is to gather your comments via an anonymous survey.

Would you like to actually let them know how you feel?

If you are already on their email newsletter list you’ll be receiving a link to access this survey soon.  (By the way- if you’re interested in getting on their email list just go to ttb.gov/wine/ and you’ll see a link: “Get email updates”)

The email they are sending out right now is for their 2015 Customer Satisfaction survey.survey says

In this brief survey they are asking for your feedback related to:

  • customer service
  • application processing times
  • ease of understanding for their regulations
  • general suggestions for areas of improvement

Think you could give them a point or two for how to improve the way they interact with you?

Keep an eye out for their email. The survey will be available until September 30th

Here is their announcement:    TTB 2015 Customer Satisfaction Survey

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